FAQ
Frequently Asked Questions (FAQ)
Cannabis Delivery and Mail Order Information
General Information
Which areas do you deliver to?
We provide local delivery service within Vancouver and Burnaby. For customers outside these areas, we offer mail order service that ships Canada-wide.
Is there a minimum order for delivery?
Yes, the minimum order for local delivery in Vancouver and Burnaby is $50.
How much does delivery cost?
Orders of $50 or more in Vancouver and Burnaby qualify for free delivery. For orders under $50, a $20 delivery fee applies.
Which areas do you deliver to?
We provide local delivery service within Vancouver and Burnaby. For customers outside these areas, we offer mail order service that ships Canada-wide.
What about mail order shipping fees?
For mail orders shipped anywhere in Canada, shipping is free on orders over $150. For orders under $150, a $20 shipping fee will be added at checkout.
How do I place a mail order?
You can place your order online, and select mail order at checkout. We ship to all provinces and territories within Canada.
How long does delivery or shipping take?
Local deliveries in Vancouver and Burnaby are typically fulfilled the same day or next business day. Mail orders across Canada are shipped promptly, with delivery times varying based on location and postal service.
What payment methods are accepted?
We accept major credit cards, cash, and Etransfer. Please refer to our checkout page for the most up-to-date payment options.
Do you require age verification?
Yes, all customers must be of legal age to purchase cannabis in their province or territory. Age verification may be required upon delivery or pickup.
Is my order packaged discreetly?
Absolutely. All orders are packaged in plain, unmarked packaging to ensure your privacy.
Who can I contact if I have more questions?
If you need further assistance, please contact our customer support team through our website or email. We’re happy to help!
Summary of Fees
| Service | Order Minimum | Free Shipping Threshold | Fee (if under minimum) |
|---|---|---|---|
| Local Delivery (Vancouver & Burnaby) | $50 | $50+ | $20 |
| Mail Order (Canada-wide) | None | $150+ | $20 |
If you have a question not covered here, please get in touch with our team for personalized assistance!
